SHIPPING AND DELIVERY POLICY

Delivery Time

After the order confirmation email has been sent to the Buyer, the product is delivered to the shipping company as soon as possible.

Provided that the product is in stock and the payment has been completed, and except for exceptional cases where delivery becomes impossible, the product shall be delivered within 7 business days from the date of the order or from the date the order is confirmed.

Delivery to a Person or Address Other Than the Buyer

The Buyer may request during the order process that the product be delivered to a person or organization other than themselves. In addition, first-degree relatives whose surname matches the Buyer’s may receive the delivery by presenting identification. A signature may be requested from the person receiving the package at the delivery address.

If the Buyer requests that the ordered product be delivered to a person or organization other than the Buyer, the Company cannot be held responsible for any damage, delay or additional costs that may arise if the designated person or organization is not present at the address, refuses to accept the delivery, or if the delivery information provided by the Buyer is incomplete or incorrect.

If the billing address provided by the Buyer differs from the delivery address, the Buyer accepts that any additional shipping fee that may arise from sending the invoice separately to the relevant address shall be borne by the Buyer.

Issues That May Arise During Delivery

As a rule, the Company is not responsible for the failure of the shipping company to deliver the ordered product to the Buyer or to the person or organization authorized by the Buyer due to reasons encountered during delivery.

If the Buyer believes that the package or the product inside has been damaged during delivery, the Buyer has the right to request the shipping officer to prepare a report before accepting packages that are torn, crushed, wet, burst or otherwise damaged. The report to be prepared may be in the nature of an incident report or a damage assessment report.

If the shipping officer states that there is no damage to the package or products, the Buyer has the right to open the package at the time of delivery in the presence of the shipping officer, inspect the products and have the current condition recorded in a report. The report must be prepared in two copies, one copy to remain with the Buyer and the other with the shipping officer.

If the Buyer does not accept the package and a report is prepared, the situation must be notified to the Company immediately and no later than within 1 business day by email to [email protected], together with the copy of the report retained by the Buyer. Upon such notification, the Company shall initiate the review and process regarding the package and carry out the necessary procedures for the renewal of the delivery.

If the person receiving the product believes that there is damage or an issue arising from the delivery but is unable to have a report prepared for a justified reason, photographs of the product and the package in which the product was delivered must be taken and sent by email to [email protected] no later than the day of delivery. In this case, the Company shall contact the Buyer within 3 business days and provide information regarding the delivery and return process.

If the package is accepted without any objection, without any report or similar evidence supporting a claim of damage, deficiency, defective delivery or wrong product, it shall be deemed that the shipping company has duly fulfilled its delivery duty and that the Company has fulfilled its delivery obligation.

Termination of Delivery Obligation

The Company’s delivery obligation ends once the ordered product is delivered to the Buyer or to the authorized person or organization at the address where the Buyer requested the delivery to be made.

If, for any reason, the product price is not paid or the payment made is canceled by the bank or payment institution, the Company’s delivery obligation shall cease.

However, with respect to issues that may arise during delivery, the rights of claim and application of the Buyer, the Company and the shipping company arising from the relevant legislation and the agreement are reserved in the cases stated above.

Delivery Costs

As a rule, the shipping fee belongs to the Buyer and is added separately to the total order amount. However, within the scope of campaigns carried out during sales or special conditions announced on the website, the Company may choose not to reflect all or part of the shipping fee to the Buyer.

In addition, the shipping fee may be reflected to the Buyer for products returned within the scope of the right of withdrawal.