Information
RETURN AND CANCELLATION POLICY
This Cancellation and Return Policy has been prepared to inform website visitors and customers placing orders regarding the cancellation and return processes for orders placed through the website www.renavie.com.tr, owned by MOLECIA KİMYA ANONİM ŞİRKETİ.
With respect to the cancellation and return of ordered products, the provisions set forth in the Distance Sales Agreement concluded between the Buyer and the Company shall remain valid.
Every purchased product is under the assurance of the Company.
An order that has been received may be returned within 14 days from the date of delivery, provided that the outer box and packaging have not been opened and customer service approval has been obtained. Return requests may be submitted through the WhatsApp support line at +90 555 067 63 58 or by email at [email protected]. Once the returned order reaches the relevant warehouse, it is inspected. If it is determined that the product has not been opened, the refund process will be initiated.
Packages that are believed to have been damaged during shipment must be opened and inspected in the presence of the shipping officer before acceptance. If any damage is detected in the product, a report must be prepared by the shipping company and the product must not be accepted. If no report is prepared, it shall be deemed that the shipping company has duly fulfilled its delivery obligation after the product has been received.
If deterioration, breakage, damage, tearing, signs of use or any similar condition is detected in the product, and the product is not returned in the same condition as it was delivered to the customer, the return will not be accepted and the product price will not be refunded.
The return process shall be completed within seven business days from the date the returned product reaches the Company.
After the return is approved, refunds to credit cards shall be processed within five business days. Due to the internal procedures of banks, the refunded amount may not be reflected in the account within the same statement period. In such cases, the Buyer may need to contact the relevant bank.
For product complaints, requests and notifications regarding the return process that may arise after product delivery, customer service may be contacted through the WhatsApp support line at +90 555 067 63 58. If, as a result of the review, it is determined that the issue was not caused by the user, the necessary resolution and compensation process shall be carried out.