DISTANCE SALES AGREEMENT

ARTICLE 1 - PARTIES

SELLER

MOLECIA KİMYA ANONİM ŞİRKETİ

Address: AHMET YESEVİ MAH. KEREM SK. A BLOK NO: 9 İÇ KAPI NO: 404 PENDİK / İSTANBUL / TÜRKİYE

Email: [email protected]

WhatsApp Support Line: +90 555 067 63 58

Website: www.renavie.com.tr

BUYER

Customer.

The Buyer is the person who shops through the website www.renavie.com.tr owned by the Seller. For invoicing and delivery procedures, the information provided by the Buyer during the order process shall be taken as basis.

By accepting this Agreement, the Buyer acknowledges in advance that, upon confirming the order, the Buyer shall be under the obligation to pay the order amount and, if applicable, shipping fee, taxes and similar additional costs.

ARTICLE 2 - SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the rights and obligations of the parties, in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the products ordered electronically by the Buyer through the Seller’s website www.renavie.com.tr, the qualities and sales price of which are specified on the website.

The Buyer accepts and declares that they have read and been informed about the preliminary information regarding the basic characteristics of the products subject to sale, the sales price, payment method, delivery conditions and right of withdrawal, that they have approved this information electronically, and that they have subsequently placed the order.

The right of withdrawal cannot be exercised for products whose packaging, seal, package or similar protective elements have been opened after delivery, as their return is not suitable for health and hygiene reasons. Opening the product packaging shall be considered within the scope of the exceptions to the right of withdrawal.

The prices displayed on the website are sales prices. The announced prices shall remain valid unless updated. Prices stated to be valid for a certain period shall remain valid until the end of the specified period.

The Buyer accepts and undertakes that the data entered into the system when registering on the website or during shopping belongs to them or that they have the authority to use and share such data, and that they shall not enter any data into the system for which they do not have the right of use. Otherwise, all responsibility arising therefrom shall belong to the Buyer.

The preliminary information text, order summary and invoice displayed on the payment page are integral parts of this Agreement. Upon completion of the order, the Buyer shall be deemed to have accepted all terms of this Agreement.

ARTICLE 3 - DATE OF THE AGREEMENT, METHOD OF DELIVERY AND PLACE OF PERFORMANCE

This Agreement shall be deemed to have been concluded electronically on the date the order is placed by the Buyer.

The product shall be delivered to the delivery address provided by the Buyer during the order process.

Packages that are believed to have been damaged during shipment must be opened and inspected at the time of delivery in the presence of the shipping officer. If any damage is detected in the product, a report must be prepared by the shipping company and the product must not be accepted. If no report is prepared, the product shall be deemed to have been received in sound and complete condition.

ARTICLE 4 - GENERAL PROVISIONS

4.1. The Buyer accepts that they have read and been informed about the preliminary information regarding the basic characteristics of the products on the website, the sales price, payment method and delivery, and that they have given the necessary approval electronically.

4.2. The product shall be delivered to the delivery address specified by the Buyer on the website, together with its invoice, packaged and in sound condition, within 30 days at the latest, provided that the legal period is not exceeded.

4.3. If the product is requested to be delivered to a person or organization other than the Buyer, the Seller cannot be held responsible if the person or organization to whom delivery is to be made does not accept the delivery.

4.4. The Buyer is obliged to inspect the product at the time of delivery. If a problem arising from shipping is observed, the product must not be accepted and a report must be prepared by the shipping officer. Otherwise, the Seller shall not accept responsibility.

4.5. This Agreement, approved by the Buyer during shopping through the website, shall be valid in all cases.

4.6. Unless otherwise stated in writing by the Seller, the product price must be fully paid before delivery. If the product price is not paid, the Seller has the right to cancel the order and not deliver the product.

4.7. After the product has been delivered, if the bank or financial institution to which the credit card used for payment belongs does not pay the product price to the Seller for any reason, the Buyer is obliged to return the product to the Seller within 3 days at the latest, with all expenses borne by the Buyer. The Seller’s right to claim its receivable is reserved. In the event of the Buyer’s default, a monthly default interest of 5% shall apply.

4.8. If delivery cannot be made on time due to extraordinary circumstances, adverse weather conditions, natural disasters, fire, flood and similar reasons, and if the delay exceeds 10 days, the Seller shall inform the Buyer. In this case, the Buyer may cancel the order, request a similar product, or wait for the delivery to be completed. If the order is canceled, the collected amount shall be refunded to the Buyer within 10 days.

4.9. The Buyer may submit requests and complaints regarding the product and sale to the Seller through the communication channels specified in this Agreement.

4.10. Delivery of the product subject to the Agreement depends on the product price having been collected through the payment method preferred by the Buyer. If, for any reason, the product price is not paid or is canceled in the bank records, the Seller shall be deemed released from the delivery obligation.

4.11. The Seller may communicate with the Buyer through email, WhatsApp messages and similar communication channels, using the address, email address and other contact information provided by the Buyer to the website. By accepting this Agreement, the Buyer accepts that the Seller may contact them through these channels within the scope of order, delivery, return, information and support processes. The Buyer’s rights under the Privacy Notice and Privacy Policy are reserved.

4.12. The Buyer accepts and undertakes that, while using the Seller’s website, they shall act in accordance with the applicable legislation and shall not carry out any unlawful transaction. Otherwise, all legal and criminal liability arising therefrom shall belong to the Buyer.

ARTICLE 5 - RIGHT OF WITHDRAWAL

The Buyer may return the received order within 14 days with customer service approval, provided that the product box and packaging are not opened in any way.

The returned product shall be inspected after it reaches the Seller’s return unit. If it is determined that the product has not been opened and is suitable for resale, the refund shall be made to the Buyer’s bank or payment instrument.

Since the Seller’s products are cosmetic products, the right of withdrawal may only be exercised if the product box and protective elements have not been opened in any way. Returns and the right of withdrawal shall not be accepted for products whose packaging has been opened, which have been used, or which are not suitable for resale for hygiene reasons.

Packages believed to have been damaged during shipment must be inspected in the presence of the shipping officer before acceptance. If damage is detected, a report must be prepared by the shipping company and the product must not be accepted. If no report is prepared, it shall be deemed that the shipping company has duly fulfilled its duty at the time the product was received.

If deterioration, breakage, damage, tearing, use or similar conditions are present in the product, or if the product is not returned in the same condition as it was delivered, the product shall not be accepted for return and no refund shall be made.

After the returned product reaches the Seller, the return process shall be completed within 7 business days, unless there is any contrary circumstance.

After the return is approved, credit card refunds shall be carried out depending on the procedures of the relevant banks. Due to the internal operations of banks, the refund amount may not be reflected within the same statement period.

ARTICLE 6 - PROTECTION OF PERSONAL DATA AND CONFIDENTIALITY

The information shared by the Buyer within the scope of this Agreement and the information provided to the Seller for payment purposes shall not be shared with third parties, except for the contracted shipping company. However, where requested by official authorities within the scope of administrative or legal obligations, the necessary disclosures may be made.

For the purpose of establishing and performing this Agreement, the Seller processes the Buyer’s personal data duly in accordance with the Law No. 6698 on the Protection of Personal Data and within the scope of the relevant privacy notice. The Seller declares that it has taken the necessary technical and administrative measures to prevent the unlawful processing, access and disclosure of personal data.

Personal data for which the purpose of processing has ceased shall be deleted, destroyed or anonymized, taking into account the periods stipulated under the relevant legislation.

By approving this Agreement, the Buyer accepts, declares and undertakes that they have been informed within the scope of the Privacy Notice regarding the processing of their personal data.

ARTICLE 7 - EVIDENCE, COMPETENT AUTHORITIES AND ENTRY INTO FORCE

In disputes that may arise from this Agreement, the Seller’s records, computer records, electronic correspondence and similar technical records shall constitute evidence.

In the resolution of disputes, Consumer Arbitration Committees and Istanbul Anatolian Consumer Courts and Enforcement Offices shall be competent, according to the monetary limits announced by the Ministry of Trade.

The Buyer declares that they have read, understood and accepted all terms and explanations included in this Agreement and in the order form.

When the Buyer makes the payment related to the order through the website, the Buyer shall be deemed to have accepted all provisions of this Agreement. The Seller is obliged to provide the necessary technical infrastructure to ensure that this Agreement is read and approved by the Buyer before the order is completed.